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Audience members
For audience members and fans
My video isn't playing. Help!
If you’ve arrived to watch a show and you don’t see the video playing, or you’re experiencing excessive buffering or another video-related tech issue, this page contains troubleshooting steps for you to carry out. Before following these steps, ensure you’ve read the Getting your tech set up to watch an OnJam show which contains information on recommended devices and internet connection speeds. Steps Follow the steps below in order. If we’re unable to troubleshoot your issue here, there
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How do I watch the show on my Chromecast?
This page will help you get started watching an OnJam show with your Chromecast. Watch OnJam on your Chromecast We’d thoroughly recommend watching an OnJam show through a Google Chromecast. We love that you can share this moment of music with a group of friends and family in the comfort of your home. What is Chromecast? Chromecast is an internet-connected device that plugs into the HDMI port of your TV. It’s a quick and easy way to convert your TV into a smart TV. You send the video f
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I received a 'Could not load the manifest file' error. Please help!
If you receive the following message when trying to watch an OnJam event: _Could not load the manifest file. Make sure the source is set correctly and that CORS support is enabled _ Please try the following steps: If connected to a VPN, try disconnecting from the VPN and refresh the event page. If using a cookie or ad blocker plugin (not that we show ads), please disable the plugin and try again. Ensure you’re using the latest version of our supported web browsers. You can find links
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I received a 'Your ticket could not be verified' error. Please help!
Your tickets are securely authenticated by OnJam. We take a number of steps to ensure only the intended person watches the show. ⚠️ Sharing your event link with someone else could cause this error to happen. If you’re the intended person and receiving the ‘Your ticket could not be verified’ there are a number of steps to help resolve the issue: Make sure the show is only being used on one device or web browser at the same time. Your ticket is only valid on one device. Please don’t share
Some readers
I don’t have an email with a link to watch the show
If you were the person that bought the ticket please read on. If you were sent your ticket as a gift, please skip to below. As the ticket purchaser, you receive both a “Your order confirmation” and “Your digital tickets” email from OnJam. These are in the subject line and sent from hello@onjam.tv. Your link to watch the show is in the ticket email. If you’re unable to find your ticket email. there are a number of options: It’s sitting in your junk/spam folder, please check there Try
Some readers
I’m in a different timezone. How do I know when a livestream begins?
All of OnJam’s livestream events are listed and broadcasted in the local time of the artist hosting the event. For example, if a host is beginning their livestream at 7pm GMT on Saturday - around the world, this will correspond to: 2pm EST 11am PST 6am AEST (Sunday) Once you purchase or gift a ticket to a friend, you’ll also receive reminder emails 24 hours before and 1 hour before to make sure you don’t miss anything.
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I'm new to OnJam. How does it work for audience members?
OnJam is built to bring artists and fans closer together. We hope you’ll love supporting your favourite artists here and perhaps discover some new ones too! Step 1: Buy a ticket to a show ****If you like the look of a show, why not buy a ticket and support the artist(s)? Artists or creators set their own pricing, and the artist earns eighty-five percent (85%) of the revenue, minus any payment processing fees (1-3%, depending on the size of the transaction and where in the world you'
Some readers
Gift tickets: How can I give a ticket to a friend or family member?
Here is a step-by-step guide on how to buy a gift ticket for a friend or loved one. Step 1: Select the event or series for which you would like tickets. E.g. 12 Days of Christmas Step 2: Under “available tickets” (see image below), select the quantity of tickets you would like to purchase. This should include any tickets you are buying for yourself, as well as any gift tickets. Press the "proceed" button. 